Common eCommerce UX Problems

I spend a lot of time analyzing and optimizing eCommerce websites and have compiled a detailed list of common problems I’ve encountered. Identifying and fixing these problems will improve customer satisfaction and increase sales, so check your site and see if you have...

What is eCommerce Operations?

eCommerce Operations is the behind-the-scenes processes that allow an eCommerce website to operate smoothly from product sourcing and website management to order fulfillment, shipping and customer support. The objective of eCom operations is to create an efficient,...